Shipping

Is there any shipping cost?

All deliveries will have no shipping cost. Shipping is free!

Is there any shipping cost?

All deliveries will have no shipping cost. Shipping is free!

When will I receive my order?

Your order will arrive within approximately 3-10 business days. 

We usually have a handling time of up 1-2 days. Shipping & delivery times will depend on the destination and other conditions like weather or the courier processing times.

When will I receive my order?

Your order will arrive within approximately 3-10 business days. 

We usually have a handling time of up 1-2 days. Shipping & delivery times will depend on the destination and other conditions like weather or the courier processing times.

Does the mattress arrive rolled up?

Yes, all our mattresses are shipped rolled. We package them in our factory with a vacuum rolling system that ensures that the quality of the mattress is not affected.

The rolled shipment allows us to expedite delivery and facilitate handling and installation. Once received, you only have to open it and wait up to 72 hours for it to air and recover its original shape before using it.

Does the mattress arrive rolled up?

Yes, all our mattresses are shipped rolled. We package them in our factory with a vacuum rolling system that ensures that the quality of the mattress is not affected.

The rolled shipment allows us to expedite delivery and facilitate handling and installation. Once received, you only have to open it and wait up to 72 hours for it to air and recover its original shape before using it.

Installation and maintenance

  • When you receive the product, make sure that the zippers, fabric and core are in good condition.
  • If there is any part of the mattress with any incidence, you must communicate it within 24 hours of purchase.
  • The mattress comes rolled up in a protective plastic and in a cardboard box. Cut the plastic with care not to damage the mattress and place it on a flat surface until it recovers its final shape. Although it usually recovers in a few hours, it may take up to 72 hours for the mattress to return to its original size. 
  • Do not cut or perforate. Do not expose to open flame.
  • Do not expose any of the parts to direct sunlight.
  • Use on a firm and breathable base.
  • In removable mattresses it is advisable to wash the mattress cover before use, always following the washing instructions on the label.

Installation and maintenance

  • When you receive the product, make sure that the zippers, fabric and core are in good condition.
  • If there is any part of the mattress with any incidence, you must communicate it within 24 hours of purchase.
  • The mattress comes rolled up in a protective plastic and in a cardboard box. Cut the plastic with care not to damage the mattress and place it on a flat surface until it recovers its final shape. Although it usually recovers in a few hours, it may take up to 72 hours for the mattress to return to its original size. 
  • Do not cut or perforate. Do not expose to open flame.
  • Do not expose any of the parts to direct sunlight.
  • Use on a firm and breathable base.
  • In removable mattresses it is advisable to wash the mattress cover before use, always following the washing instructions on the label.

We use cookies to ensure that we give the best user experience on our website.

If you continue browsing, we will assume that you agree.

You can get more information here.