Your satisfaction is our priority. We stand behind the quality of our products, and if, for any reason, you do not love our products as much as we do, we will happily assist you with a stress-free return.
All Kids accessories (bedding, anti-reflux wedge, etc.), you have a withdrawal period of 14 days to change or return them, as long as they have not been opened or used and are kept in their original packaging. Returns of open or used accessories are only allowed by manufacturing defect. This applies to Care Up Anti reflux Wedge and Soft Sheets.
All crib mattress returns are required to happen within the 101 night free trial time frame. The 101 Night Trial only is valid for mattresses purchased directly from EcusKids.shop. If you purchased a mattress at an authorized Ecus Kids retailer, the store’s return policy will apply.
Please be sure that items are returned in their original packaging, and with a digital copy of the confirmation or proof of purchase. Items returned within the above perimeters will be credited in the same form as the original payment.