All Kids accessories (bedding, anti-reflux wedge, etc.), you have a withdrawal period of 14 days to change or return them, as long as they have not been opened or used and are kept in their original packaging. Returns of open or used accessories are only allowed by manufacturing defect. This applies to Care Up Anti reflux Wedge and Soft Sheets.
All crib mattress returns are required to happen within the 101 night free trial time frame. The 101 Night Trial only is valid for mattresses purchased directly from EcusKids.shop. If you purchased a mattress at an authorized Ecus Kids retailer, the store’s return policy will apply.
Please be sure that items are returned in their original packaging, and with a digital copy of the confirmation or proof of purchase. Items returned within the above perimeters will be credited in the same form as the original payment.
We require that all non-mattress returns occur within the 30 days of purchase, and that the item not be used or damaged.
This includes sheets and baby wedges. We require all crib mattress returns happen within the 101 night free trial time frame. The 101 Night Trial only is valid for mattresses purchased directly from EcusKids.shop. If you purchased a mattress at an authorized Ecus Kids retailer, the store’s return policy will apply.
Please be sure that items are returned in their original packaging, and with a digital copy of the confirmation or proof of purchase. Items returned within the above perimeters will be credited in the same form as the original payment.
Our 101 night free trial starts at the time your baby comes home to sleep on it.
We know it’s important to have things ready and set in your nursery for when you bring your baby home, and we want to make sure that your baby is the one getting the 101 nights on their mattress. Simply visit the contact page and register your mattress. In your email, include:
If your little one is already here, filling out the product registration will ensure your 101 night trial to start on the date you receive your mattress.
Our 101 night free trial starts at the time your baby comes home to sleep on it.
We know it’s important to have things ready and set in your nursery for when you bring your baby home, and we want to make sure that your baby is the one getting the 101 nights on their mattress. Simply visit the contact page and register your mattress. In your email, include:
If your little one is already here, filling out the product registration will ensure your 101 night trial to start on the date you receive your mattress.
Log in to our website and access your Client Area. In the Incidents section, create a new incident with the products you want to return. As soon as we receive it, we will begin the return process.
Log in to our website and access your Client Area. In the Incidents section, create a new incident with the products you want to return. As soon as we receive it, we will begin the return process.
