Warranty

We thank you for placing your trust in Ecus Kids products to take care and help with the resting of your children.

In Ecus Kids we are specialists in the rest and care of the smallest of the house. The natural evolution of our children implies a change in their physical and morphological, psychological and emotional needs and influences their character, attitude and taste. It is therefore logical to think that their sleeping environment evolves with them.

Ecus Kids mattresses are pioneers, manufactured understanding the child as someone with very specific needs and developed according to their age and growth rate.

We thank you for placing your trust in Ecus Kids products to take care and help with the resting of your children.

In Ecus Kids we are specialists in the rest and care of the smallest of the house. The natural evolution of our children implies a change in their physical and morphological, psychological and emotional needs and influences their character, attitude and taste. It is therefore logical to think that their sleeping environment evolves with them.

Ecus Kids mattresses are pioneers, manufactured understanding the child as someone with very specific needs and developed according to their age and growth rate.

Intended use and maintenance

  • When you receive the product, make sure that the zippers, fabric and core are in good condition. If there is any part of the mattress with any incidence, you must communicate it within 24 hours of purchase.
  • The mattress comes rolled up in a protective plastic and in a cardboard box. Cut the plastic with care not to damage the mattress and place it on a flat surface until it recovers its final shape. Although it usually recovers in a few hours, it may take up to 48-72 hours for the mattress to return to its original size. 
  • Do not cut or perforate. Do not expose to open flame.
  • Do not expose any of the parts to direct sunlight.
  • Use on a firm and breathable base.
  • In removable mattresses it is advisable to wash the mattress cover before use, always following the washing instructions on the label.

Intended use and maintenance

  • When you receive the product, make sure that the zippers, fabric and core are in good condition. If there is any part of the mattress with any incidence, you must communicate it within 24 hours of purchase.
  • The mattress comes rolled up in a protective plastic and in a cardboard box. Cut the plastic with care not to damage the mattress and place it on a flat surface until it recovers its final shape. Although it usually recovers in a few hours, it may take up to 48-72 hours for the mattress to return to its original size. 
  • Do not cut or perforate. Do not expose to open flame.
  • Do not expose any of the parts to direct sunlight.
  • Use on a firm and breathable base.
  • In removable mattresses it is advisable to wash the mattress cover before use, always following the washing instructions on the label.

Warranty

All Ecus Kids Crib Mattresses come with a limited lifetime warranty. Your Crib Mattress Pad comes with a 2-year limited warranty.

This warranty applies only to you, the original purchaser, and proof of this purchase must be provided. This warranty is non-transferable and covers against defects in workmanship and/or materials.

Warranty

All Ecus Kids Crib Mattresses come with a limited lifetime warranty. Your Crib Mattress Pad comes with a 2-year limited warranty.

This warranty applies only to you, the original purchaser, and proof of this purchase must be provided. This warranty is non-transferable and covers against defects in workmanship and/or materials.

Excluded from the warranty

This warranty does not apply to:

  1. Logical consequences of the use of the product, such as normal wear and tear of the fabrics, knocks or deficiencies caused by negligence.
  2. Soiling and staining caused by grease, inks, cosmetics, bleach, dyes, solvents, corrosives; intentional or accidental damage/abuse, (i.e. cutting into the material);
  3. Misuse/mishandling of the product and any of its components; or to mattresses that do not contain the original manufacturer's law tag
  4. Damage resulting from improper use or non-compliance with the recommendations for use and maintenance contained in this document. As well as in the case of manipulations of the product by a person outside the technical service.
  5. Moisture stains after the first week of use.
  6. The change of color of the inside of the mattress. This is due to oxidation, a natural process of the material used.
  7. Odors from the first days of use in your case. Moisture stains caused by the environmental conditions of the place where the mattress is used.
  8. Damage resulting from transport at the customer's expense.

If you have any questions or require further information, please contact us and speak with a member of our team. We will be happy to assist you.

Excluded from the warranty

This warranty does not apply to:

  1. Logical consequences of the use of the product, such as normal wear and tear of the fabrics, knocks or deficiencies caused by negligence.
  2. Soiling and staining caused by grease, inks, cosmetics, bleach, dyes, solvents, corrosives; intentional or accidental damage/abuse, (i.e. cutting into the material);
  3. Misuse/mishandling of the product and any of its components; or to mattresses that do not contain the original manufacturer's law tag
  4. Damage resulting from improper use or non-compliance with the recommendations for use and maintenance contained in this document. As well as in the case of manipulations of the product by a person outside the technical service.
  5. Moisture stains after the first week of use.
  6. The change of color of the inside of the mattress. This is due to oxidation, a natural process of the material used.
  7. Odors from the first days of use in your case. Moisture stains caused by the environmental conditions of the place where the mattress is used.
  8. Damage resulting from transport at the customer's expense.

If you have any questions or require further information, please contact us and speak with a member of our team. We will be happy to assist you.

General recomendations

  • Always follow the advice of medical specialists.
  • Keep the baby's sleeping space clean and dry to avoid the proliferation of dust mites and bacteria.
  • Ventilate the room during the first hours of the day.
  • It is advisable to create a sleep routine from 3 months of age.
  • Do not put stuffed animals and toys in the baby's sleeping area.
  • Maintain a room temperature between 64-68 degrees. 

General recomendations

  • Always follow the advice of medical specialists.
  • Keep the baby's sleeping space clean and dry to avoid the proliferation of dust mites and bacteria.
  • Ventilate the room during the first hours of the day.
  • It is advisable to create a sleep routine from 3 months of age.
  • Do not put stuffed animals and toys in the baby's sleeping area.
  • Maintain a room temperature between 64-68 degrees. 

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